Q. I need replacement glass for my stove
A. We can provide heat resistant glass for any make or model of stove and delivery to UK mainland is free on stove glass orders. Please contact us with the details of your stove and the glass size required and we will be happy to quote for your requirements. (A template may be required)
Q. Do you sell flue pipe?
A. We have a comprehensive range of flue pipe available at competitive prices.
Q.Can you give me technical advice?
A. We can offer technical advice on our products by telephone 01745 822344 or by E-mail. northwalesstovesltd@googlemail.com Please contact us with your questions.
Q.Are your benches strong?
A.Our benches are built to a commercial quality; they are strong and built to last.
Q. Are your benches treated?
A. The wood used in the construction of our benches is treated; it comes from our supplier with a 15-year guarantee against wood rot and insect infestation.
Q.Are your benches stained?
A. We leave the benches with a natural finish, giving the customer the choice to add the finish they require.
Q. Can I have a parasol hole?
A. We can add a parasol hole to your bench free of charge; we will contact you via e-mail once your order has been placed to ask if this is required.
Q. Can I choose my delivery time?
A. Free delivery is via a 2-3 day courier service, you may contact us after the item has been dispatched and we will call the courier to try to obtain and estimated time of arrival or you may wish to pay a premium for a timed delivery where available.
Q. What do I do if my order arrives damaged?
A. If you have purchased delivery insurance then your order will be covered up to the full value and we can provide you with a replacement at no extra cost. You must sign the driver s paperwork 'damaged' for this to be valid. If you don't have time to open the item and look sign for the item as unchecked and report any problems to us immediately.
Q.What is an airwash?
A.The Airwash system is designed to help keep the glass on your stove clean and more see through by reducing tar deposits on the window when fuel is burnt.
Airwash stoves take in air from outside the stove and pass (or 'wash') it over the surface of the window. This helps keeps the flames and gasses in the stove away from the glass as there is a layer of air protecting it.
Airwash also helps with double combustion, drawing the smoke back across the flames and burning off more impurities before it travels up the flue pipe.
Q.Can I use a stove in a smoke control area?
A.In some areas you are not allowed to burn fuel that emits smoke, this is called a smoke control area. You are permitted to burn smokeless fuel on a multifuel stove in these areas.
