Q. Are your benches strong?
A. Our benches are built to a commercial quality; they are strong and built to last.

Q. Are your benches treated?
A. The wood used in the construction of our benches is pressure treated; it comes from our supplier with a 15-year guarantee against wood rot and insect infestation.

Q. Are your benches stained?
A. We leave the benches with a natural finish, giving the customer the choice to add the finish they require.

Q. Do you sell stain for your picnic benches?
A. We sell food safe Danish oil which conditions but does not stain timber, leaving a natural finish.

Q. Can I have a parasol hole?
A. We can add a parasol hole to your bench free of charge; we will contact you via e-mail once your order has been placed to ask if this is required.

Q. What is your returns policy?
A. We accept returns within 7 days of delivery date for all internet purchases, please see our terms and conditions (link) page for more information or contact us.

Q. What are your delivery costs?
A. Delivery is free on all benches and stove orders over £100 to England and Wales, for orders under these prices  goods will be subject to a delivery charge depending on their weight, these will be advised during the checkout process. Delivery to other parts of the Uk and Eire are subject to a subsidised charge. Customers may arrange their own collection of goods with prior arrangement.

Q. How long does delivery take?
A. We send all stoves via 2-3 day courier service, unless otherwise arranged, Benches and parcels are sent via a 24 hour courier unless otherwise agreed.

Q. Can you provide parts for your stoves?
A. We offer a full range of glass and spares for all our stoves.

Q. I need replacement glass for my stove
A. We can provide heat resistant glass for any make or model of stove and delivery to most of UK mainland is free on stove glass orders.
Please contact us with the details of your stove and the glass size required and we will be happy to quote for your requirements. (A template may be required)

Q. Do you sell flue pipe?
A. We have a comprehensive range of vitreous enamel flue pipe, flexible chimney liner and insulated flue pipe available at competitive prices.

Q. C an you give me technical advice?
A. We can offer technical advice on our products by telephone 01745 822344 or by
E-mail.northwalesstovesltd@googlemail.com  Please contact us with your questions.

Q. Can I choose my delivery time?
A. Free delivery is via a 2-3 day courier service for stoves and 24 hour on benches so we are usually unable to advise a time until the morning of delivery,
you may contact us after the item has been dispatched and we will call the courier to try to obtain and estimated time of arrival if possible or you may wish to pay a premium for a timed delivery where available. e.g. before 10am.

Q. What do I do if my order arrives damaged?
A. Sign the driver’s paperwork as item damaged. where possible take a photograph of the damage to product and packaging before opening. Contact us immediately on 01745 822344 or by email northwalesstovesltd@gmail.com
If you have purchased delivery insurance then your order will be covered up to the full value and we can provide you with a replacement at no extra cost.
You must sign the driver s paperwork ´damaged´ for this to be valid. If you don´t have time to open the item and look sign for the item as unchecked and report any problems to us immediately.

Q. What is an airwash?
 A.T he Airwash system is designed to help keep the glass on your stove clean and more see through by reducing tar deposits on the window when fuel is burnt.
Airwash stoves take in air from outside the stove and pass (or ´wash´) it over the surface of the window. This helps keeps the flames and gasses in the stove away from the glass as there is a layer of air protecting it.
Airwash also helps with double combustion, drawing the smoke back across the flames and burning off more impurities before it travels up the flue pipe.
 
 Q. Can I use a stove in a smoke control area?
A. In some areas you are not allowed to burn fuel that emits smoke, this is called a smoke control area. You are permitted to burn smokeless fuel on a multifuel stove in these areas. Alternatively there are DEFRA exempt stoves available from many manufacturers which have been adapted to burn other fuels such as timber in smoke free zones.

Q. How often should i have my chimney swept?
A. When burning solid fuel you should have your chimney swept at least once every 12 months to remove any tar and soot deposits.

Q. When should i service my stove?
A. Servicing your stove should take place at least once per year, tasks such as changing fire rope that has frayed or broken, replacing damaged firebricks, baffle plates, glass, grates and ash pans are all simple tasks which do not have to be completed by a professional and will all help to keep your stove running efficiently, prolong its life and save you money on fuel.

Q. What is a suitable material to use for a hearth?
A. A hearth needs to be constructed from something non combustible which is strong enough to hold the weight of your stove. This can be something as simple as a concrete paving slab, brick, a natural stone such as limestone, Yorkshire stone, granite or slate. Although marble is a popular product when designing fire surrounds it is not recommended for use with solid fuel stoves.

Q. Do i need a traditional chimney to fit a stove?
A. No, Double skin insulated flue can be used in these cases, A pre fabricated factory made metal chimney which is insulated for safety and function can be installed through the centre of a property or on an external wall meaning you can install a solid fuel appliance almost anywhere.

Q. What can i burn on a Multifuel stove?
A. This depends on the manufacturers recommended instructions, so it is a good idea to check these before you buy.
Some will state that their Multifuel models are suitable for burning all solid fuels, others will have more precise requirements such as seasoned timber and smokless fuels only.

Q. Can i get a stove to heat hot water and radiators?
A. Yes, many stove are available with boiler options, either a small add in boiler for hot water or a large factory fitted boiler to run your central heating and hot water systems. The boiler size required will depend on your requirements and we always recommend having a qualified heating engineer calculate this for you on site prior to selecting an appliance.

Q. What’s the difference between KW and BTU?
A. Both are units for measuring heat. Kw (Kilo watts per hour) BTU (British Thermal Unit) to convert from Kw to BTU multiply 1xkw = 3413 btu